Question 1

How much does a project with Vordex cost?

Accepted Answer

It depends on what we're building. A project is priced by its scope: how many features, which integrations with your tools, how much content. We don't do a single flat package, because a brochure site and a custom platform have nothing in common. After the first conversation, we give you a clear range before you commit to anything. No hidden costs appearing partway through.

Question 2

What does the first conversation look like?

Accepted Answer

You tell us what you're working on, what works and what's stuck. It's not a sales pitch — we're trying to understand the situation first. We don't put out a quote before we grasp the real need. Then we come back with specific questions or a concrete direction, and you decide whether we go further.

Question 3

Do you work with companies of a particular size?

Accepted Answer

No, size doesn't change much. What matters is having a contact who knows the file and can decide without going through five layers of approval. Projects that go well are the ones with a real conversation from the start, not the ones where every detail needs committee sign-off. Whether you're a small team with one specific problem or an organization that wants a targeted tool, the engagement fits your reality.

Question 4

Can we hire you for just one thing — only SEO or only automation?

Accepted Answer

Yes, each service can be taken on its own. Many projects combine a few because they reinforce each other — a fast site ranks better, an automated process feeds cleaner data into your dashboards — but nothing forces you to take it all. We're happy to do a single piece if that's what you need.

Question 5

How long does a project take?

Accepted Answer

It depends on the scope. A targeted automation or a small site can take a few weeks. A full project with integrations, content and dashboards is more like two to four months. We set the timeline and deliverables with you before starting, and we give you checkpoints along the way rather than a long silence until delivery.

Question 6

Do you build e-commerce stores?

Accepted Answer

Yes. We build online stores, from a simple catalogue up to commerce with payments, inventory and connections to your other tools — stock, accounting, order management. We pick the platform based on your reality: sometimes a well-configured existing solution is enough, sometimes custom pays off long-term. We talk it through before deciding.

Question 7

What can you actually automate?

Accepted Answer

The repetitive tasks that eat your time every week: moving data from one tool to another, generating reports, sending reminders or confirmations, updating records, processing forms. The point isn't to automate everything, but to find the two or three processes that cost the most in manual time and fix those. We start by looking at how you work before proposing anything.

Question 8

What is SEO in practice, and how long does it take?

Accepted Answer

SEO means making your site findable in Google for the searches that matter to you. In practice: the site's technical structure, its speed, content that answers your customers' real questions, and how your pages are organized. It's not instant — you generally see movement after a few months, not a few days. Be wary of anyone promising a top position quickly; honestly, it doesn't exist.

Question 9

What are dashboards for, and what data can go into them?

Accepted Answer

A dashboard pulls the numbers you check constantly into one place, so you stop compiling them by hand. You can feed in sales, hours, pipeline, web traffic, inventory — pretty much any data that already lives in one of your tools. The goal is to see where things stand at a glance and to catch a problem before it grows.

Question 10

How does QA and testing work before launch?

Accepted Answer

We test before it reaches your users, not after. That means checking each feature, trying the edge cases, testing across devices and browsers, and making sure nothing breaks when we add something new. For larger systems, we write automated tests that re-run on every change. You see the result in a staging environment before the real launch.

Question 11

Can you take over an existing system, or does everything have to be rebuilt?

Accepted Answer

We can take over what exists. Most of the time that's more useful than starting over: we look at what to keep, what to replace and what's missing. We start from scratch only when the old system would cost more to maintain than to replace. We tell you plainly which case you're in.

Question 12

Who owns the code and data at the end?

Accepted Answer

You do. You walk away with all the access, the code repository and the documentation. We don't lock you into a subscription or hosting we control. If one day you want to work with someone else, everything's there to make that possible without us.

Question 13

Where are you located? Do you only work in the Eastern Townships?

Accepted Answer

The studio is based in Sherbrooke, in Québec's Eastern Townships (Estrie). We work first with businesses in the region — Sherbrooke, Magog, Granby and nearby — but projects run perfectly well remotely, so we serve clients across Québec. Being close has its perks: for a local client, we can meet in person when it helps, especially at the start of a project.

Question 14

Do you work remotely, and in English too?

Accepted Answer

Yes to both. We run projects remotely, wherever you are. Communications, documents and deliverables can be in French or English depending on what you prefer — some want everything in French, others mix it by team. No need to meet in person to work well: we work by video call, messaging and email, to fit your habits.

We build digital tools that hold up.

What we build

Digital strategy

Web development

UX/UI design

Automation & AI

QA & testing

SEO & digital marketing

Data & analytics

Maintenance & support

How we work

Real and live

Cloud 9 Cleaning Services

Mallard Cottage

What we won't do

48-hour websites

Guaranteed first-page Google

Projects without a decision-maker

Billing for the superfluous

Find your starting point

Straight answers

Let's talk about your project.